Due to the characteristics of the brand's product production process, return and exchange on simple change of mind is not acceptable as it is a one & only product. Please make purchase after careful decision.
In the case of product defects or wrong delivery, purchase can be canceled and returned. Please contact via Q&A for us to help you quickly. When returning the products, please re-wrap in the original package to prevent damages.
- In the case of product defects or wrong delivery, we will help with free return. Please contact through the Contact via Q&A and we will process after reviewing the condition.
- When return request is registered, FedEx will visit and collect the product and notice message will be sent.
- If you are not able to directly hand over the product, you can assign the returning address.
※ please pack the products in one courier box at the time of return even if you ordered multiple products and received them separately.
※ Process may be delayed if the product is randomly returned without registering or noticing the return request.
※ Please keep the AWB number after shipping the returning products.
Due to the characteristics of the brand's product production process, we cannot offer exchange to a same product due to the fact that it is a one&only product.
1. There may be a color difference according to the monitor resolution or 1-3cm spec differences depending on the size measurement method.
2. Due to the production characteristic, there may be black spots, stains, and shrinkages generated in the process of melting and hardening plastics.
3. In case that the value of the product is severely damaged due to the customer's responsibility.
4. In case that the value of the product is significantly reduced due to the customer's use or partial consumption.
5. In case that the value of the product has been lost to the overtime extension and became difficult to resell.
6. In case that the product package or tag and label are damaged or lost and cannot be resold.
7. In case that the partial product has not been returned.
8. In case that it falls under the reasons for restriction of withdrawal of subscription prescribed by the ‘Act on Consumer Protection in Electronic Commerce.’
- In the [Payment Completed] status, the customer can cancel the order directly on MY PAGE.
- In the [Product Preparation] status, the product may be shipped out, so it cannot be processed directly on the MY PAGE. Please contact via Q&A page to check the possibility of the cancellation.
- In the [On Delivery] status, it is difficult to cancel because the product is shipped, and after receipt of the product, the customer is responsible for the returning delivery cost.
- The returning payment will be canceled within 7 business days after collection/ inspection and will be reflected as the customer's original payment method.
- If paid by credit card, the credit card authorization will be canceled and you will not be charged for the payment. (However, the payment may be charged according to the payment date of the credit card, and in this case, the refund will be processed on following month.)
- If paid by account transfer, it will be refunded you to your bank account.
- Returns can only be accepted if the product is undamaged or unused within 7 days of receipt of the product.
- Return is not possible if the value of the product is damaged after opening the packages.
- Process may be delayed if the product is randomly returned without registering or noticing the return request.
- Please keep the AWB number after shipping the returning products.
* Plastic Ark uses an eco-friendly package and ensure the product is delivered safely without damage as much as possible.
* After delivery, the AWB number will be sent to your e-mail. Delivery may take 2-3 days after payment confirmation depending on the region and time of order, and it may take 1-2 more extra days for Jeju Island or some provinces.
* Domestic couriers are delivered by CJ Logistics, and overseas by FedEx.
1. Payment: We accept major credit cards (Visa, Mastercard, and American Express) and Paypal. Payments are made securely through the KCP electronic payment system. All credit cards issued in Korea can be used, but some credit cards issued overseas may not be available, so please be aware and notice.
.2. Point system
* 5% of the purchase amount will be accumulated as Ark Coin.
* If you send us back the product when you want a new item to replace, or when the products are damaged after use, 10% of Ark Coin of the product price will be accumulated after inspection.
* Ark Coin has same value as real money. With accumulated Ark Coin, you can buy various Plastic Ark products, and also our specially designed limited edition lines
Please check the return/exchange policy on the left category.
When the order is ready for delivery, the AWB number will be sent to your e-mail, and you will be able to check tracking with courier company via online.
When tracking, delivery is processed with barcode through computerization and can be checked at the stage of delivery after the operation. Even if the order status is in delivery, tracking can be performed from the point when the delivery information is entered after pickup from the actual designated courier.
- As a member: Log in and check on My Page.
- As a non-member: Click the account icon at upper right corner of the main page and you will find ‘track order’ button.
After the product has been shipped, we cannot cancel or change the destination. Please try to change by contacting the courier company directly.
There will be a separate notice for re-stocks!
Please contact via Q&A for us to help you as quick as we can.
Taxes may be imposed on individuals depending on destination country. Please make careful purchase as it is not possible to prepay in our payment page and we cannot be responsible for any of issues with taxes.
Ark Coin is accumulated by 5% of the purchased amount.
The accumulated Ark Coin can be used as same value as real money. It also used to purchase our Limited Edition products.
For more details about Ark Coin, please refer to the reward category on the upper left of the page.
When you join as a member, you will be able to gain Ark Coin in various ways!
Currently, there are no separate offline stores and showrooms. Please make careful purchase when buying online!
This page states the Terms and Conditions under which you use plastic-ark.com. Please note that any use of this website means that you agree to the following Terms and Conditions.
In particular, we wish to draw your attention to our general policies relating to the terms of purchase within the Terms & Conditions and our Privacy Policy.
1. AGREEMENT WITH PLASTIC ARK
- These Terms and Conditions along with Privacy Policy constitute the agreement between you and us relating to the provision of goods you have offered to purchase.
- These conditions supersede all other proposals both aural and written.
- Upon ordering, we are not making a legal offer to provide the goods ordered. We are inviting you to make a legal offer to us for you to purchase the goods. It is entirely at our discretion to reject or accept your offer of purchase.
- This agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice or dispatch receipt that includes the date of the agreement being accepted which will be the date shown on said invoice or receipt
2. GENERAL
- This website transacts in the 2 currencies (KRW/ USD), dependent on the shipping country. USD currency is approximate conversions that is automatically converted from the system.
- All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and alternative or a full refund offered.
- Payments can be made using any of the methods listed in the below payments section. The total amount will be debited from your account when we have accepted your offer to purchase goods from us.
3. PAYMENT INFORMATION
We currently accept the following form of payment :
- Mastercard/ Visa/ American Express/ JCB/ Discover
- PayPal
Payment can be made using the methods above, and payment for your full order offer will be taken immediately. The total amount you pay is the same regardless of the payment method.
4. DELIVERY
We aim to deliver all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.
5. RETURN POLICY
- Return and exchange on simple change of mind is not acceptable as it is a one & only product due to the characteristics of the brand's product production process.
- Return and exchange is only be made in case of receiving defects or wrong deliveries. Please be aware of the fact that few cases listed in return policy are not considered as a defects.
- Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages can be sent back with a trackable, insured service that we offer. We cannot proceed the unnoticed returning items and procedures may delay.
6. DISCLAIMER OF LIABILITY
6-1 The images of the products on our site are for illustrative purposes only. We try to display the colors of our products accurately on the site, the actual colors you see will depend on your monitor and we are not able to guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery or upon collection. Your product may vary slightly from those images.
6-2 The weights, dimensions and capacities shown on the site are approximate only. We will not be liable for any loss or damages caused by or arising from any customer’s expectation on the information obtained from or through this site. It is your responsibility to evaluate the information and other content materials available. Its corresponding content materials are subject to change at any time without prior or subsequent notice.
6-3 The delivery obligation is deemed to be fully discharged when the ordered products are delivered to the designated address of customers. Customers shall be solely liable for any delay in delivery or non-delivery if the information provided is not accurate.
6-4 We may limit the usage of any of our services to customers If we have reasonable grounds to believe that customers may have violated any of these terms and conditions, we may withhold, restrict, suspend, cancel or terminate your account or subscription, and / or suspend or terminate our provision of services to you, without any liability on our part.
6-5 We make no representation or guarantee of any kind, express or implied, including but not limited to, warranties of title, implied warranties of merchantability, fitness for a particular purpose, or non-infringement or freedom from any actual, direct, indirect, punitive, incidental, exemplary or consequential loss, destruction, damage, corruption, attack, viruses, interference, hacking, or other security intrusions whatsoever, and we disclaim any liability relating thereto.
6-6 If, for whatever reason, customers are not able to accept our services rendered herein, we shall not be held responsible to such customers or any third party.
6-7 Customers must follow our advice given to keep the products that we supply safe (including any instructions or product manuals provided with the products). We will not accept any liability for damage to products which is caused by customer’s failure to follow our advice.
6-8 You agree not to use our Website for any commercial or business purposes. Under all circumstances, we will not be liable for any losses related to any business of customers including but not limited to loss of data, loss of profits, loss of business, loss of revenues, loss of business opportunity and / or business interruption.
6-9 We shall not be liable for any delay or failure to deliver the products, if such delay or failure is wholly or partly caused by circumstances beyond our control. In such circumstances, we will make reasonable effort to notify you.
7. PRIVACY POLICY
We will only use your personal information in accordance to our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.
8. GOVERNING LAWS
All the Terms and Conditions shall be construed in accordance with the laws of South Korea. By accessing this Website and/or using the online services, you agree that such access and/or use, as well as the Terms and Conditions in this Website shall be governed by, and construed in accordance with, the laws of the South Korea and you agree to submit to the non-exclusive jurisdiction of the courts of the South Korea.
9. ALTERATION OF THE STATEMENT
We may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Current statement revised and effective on: June 2021
10. COMMENTS AND QUESTIONS
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information, please contact us via Customer Support message.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from plastic-ark.com (the “Site”).
Plastic Ark is committed to protecting your privacy. We respect and take care to safeguard information in our possession. Your preferences for use of your information are our highest priority. Plastic Ark guarantees the information you enter will not be disclosed to any outside organization or third party.
1. DATA THAT WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as “Device Information”.
2. ADDITIONAL PERSONAL DATA COLLECTED
- Your personal information (such as name, phone number, email address, log in ID/ password, shipping address)
- Payment information (such as card used for payment on orders, cardholder’s name, cardholder’s billing address, expiration date and security code)
- Information provided to prevent fraud (such as copies of driver’s license or photo ID with the payment billing address and card used for payment)
- Record of purchase(s) made on our online Web site (such as order date, items ordered and quantity)
- Information provided to third parties in connection with us (such as giveaways, promotions, collaborations, marketing campaigns and any other events)
3. WAYS WE UTILIZE DATA OBTAINED
- Administer and preserve your account and register you for our Web sites membership
- Supply services and products you seek
- Preserve a record of purchases made by you on our Web site
- Supply customer service by replying to your questions, comments and concerns
- Interact with you about our merchandises, events, promotions, etc.
- Administer your involvement in our offers, promotions, events, giveaways, etc.
- Preserve against and prevent fraudulent transactions and any other unauthorized charges
We collect and utilize data generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
4. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. NO 3RD PARTY SHARING
We do not share your personal data with any third parties for their own purposes.
6. LEGAL RIGHTS AND MAKING COMPLAINTS
- Under certain circumstances, you have rights under data protection laws in relation to your personal data. In summary these are the rights of access, correction, restriction, objection, data portability and withdrawal of consent. If you wish to exercise any of these rights, please contact us via Customer Support message.
- You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
- We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
- We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You also have the right to make a complaint at any time to the appropriate institution of your contries, however we would appreciate the chance to deal with your concerns with us first so please feel free to contact us in the first instance via Customer Support message.
7. COOKIES
We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. Most major websites use cookies. Without cookies, you may be unable to fully take advantage of our sites’ attributes as many browsers will inform you to quit accepting new cookies.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our Customer Support Channel. .
Plastic Ark
plastic-ark.com
Email: info@plastic-ark.com
Current statement revised and effective on: November 2021
